Frequently Asked Questions
Find answers to common questions about using FoodServiceSurplus.com to buy and sell surplus foodservice inventory.
General Questions
What is FoodServiceSurplus.com?
FoodServiceSurplus.com is a B2B marketplace that connects food service suppliers who have surplus inventory with buyers looking for quality products at discounted prices. We help reduce food waste while creating value for both suppliers and buyers in the foodservice industry.
Who can use this platform?
Our platform is designed for business-to-business transactions. This includes restaurants, caterers, food distributors, suppliers, wholesalers, retailers, and other foodservice professionals. You must be at least 18 years old and represent a legitimate business to use our services.
Is there a cost to use FoodServiceSurplus.com?
Currently, creating listings and browsing products is free during our launch period. We may introduce fees in the future, but we will provide advance notice to all users before implementing any changes to our pricing structure.
How do I get started?
Simply create a free account to start browsing listings or posting your surplus inventory. For buyers, you can immediately search and filter products by category, price, and location. For sellers, you can create detailed listings with photos and specifications to attract potential buyers.
For Sellers
What types of products can I sell?
You can sell surplus foodservice inventory including fresh produce, frozen foods, dry goods, beverages, restaurant equipment, kitchen supplies, and other foodservice-related items. Products must be legal to sell and properly labeled with accurate information about condition and expiration dates.
How do I create a listing?
After creating an account, click "List Products" and follow our step-by-step process. You'll provide product details, pricing, quantities, storage requirements, and contact information. High-quality photos and detailed descriptions help attract more buyers.
Can I sell privately without revealing my company name?
Yes, you have full control over how much information you share publicly. You can choose to keep your company name confidential in listings and only reveal it to serious buyers during direct communication. This helps protect your primary sales channels.
How do buyers contact me?
Interested buyers can contact you through our platform messaging system or directly via the contact information you provide in your listing. You have full control over which inquiries you respond to and can choose your preferred communication method.
What happens after someone expresses interest in my product?
All negotiations, transactions, and arrangements happen directly between you and the buyer. We provide the platform to connect you, but you handle pricing negotiations, payment terms, delivery arrangements, and the final sale independently.
For Buyers
How do I find products I need?
Use our search and filter tools to find specific products by category, subcategory, price range, location, and expiration date. You can sort results by newest listings, price, or expiration date to find the best deals that meet your timeline and budget requirements.
Are the products guaranteed to be fresh and safe?
Sellers are responsible for accurately representing their products, including condition, expiration dates, and storage requirements. We recommend verifying product details, inspecting items before purchase, and following proper food safety protocols. Always check expiration dates and storage conditions before making a purchase.
How do I contact a seller?
Click "Contact Seller" on any listing to send a message through our platform or use the provided contact information. Be specific about your interest, quantities needed, and any questions about the product to get the fastest response from sellers.
What payment methods are accepted?
Payment arrangements are made directly between buyers and sellers. Common methods include bank transfers, checks, cash on delivery, or other mutually agreed payment terms. We recommend using secure payment methods and establishing clear terms before completing any transaction.
Can I arrange delivery or pickup?
Delivery and pickup arrangements are handled directly between you and the seller. Many sellers offer multiple options including pickup at their location, local delivery, or shipping. Discuss logistics, timing, and any associated costs when contacting the seller.
Technical Support
I'm having trouble creating an account or logging in
Make sure you're using a valid email address and a secure password. If you're still having issues, try clearing your browser cache or using a different browser. For persistent problems, contact our support team through the contact page.
How do I edit or delete my listing?
Log into your account and go to your dashboard where you can view all your listings. From there, you can edit details, update pricing, add photos, or remove listings that are no longer available.
Can I upload multiple photos for my listing?
Yes, you can upload multiple high-quality photos to showcase your products from different angles. Good photos significantly increase buyer interest and help accurately represent your items.
How do I report inappropriate content or users?
If you encounter listings or users that violate our terms of service, please contact us immediately through our contact page. We take all reports seriously and will investigate and take appropriate action to maintain a safe marketplace.
Safety and Quality
How do you ensure food safety on the platform?
Sellers are required to provide accurate information about expiration dates, storage conditions, and product condition. We encourage all users to follow proper food safety protocols, verify product details before purchase, and comply with local health regulations.
What if I receive products that don't match the listing description?
Contact the seller immediately to resolve any discrepancies. If you cannot reach a satisfactory resolution, please contact our support team. We encourage thorough communication before purchase and recommend inspecting products upon delivery when possible.
Are sellers verified on your platform?
We require account verification through email confirmation. While we review listings for compliance with our terms of service, users are responsible for conducting their own due diligence when entering into transactions. We recommend verifying seller credentials and product details before making purchases.
Still have questions?
If you can't find the answer you're looking for, our support team is here to help. We typically respond to inquiries within 24 hours during business days.